We’re excited to see your anticipation for your upcoming order with Tjolo!
Tjolo will send you an email notification once your order has been shipped, or if there are any updates regarding its status. Don’t forget to check your Spam folder, as sometimes our emails may end up there. Additionally, you can log into your account to track the details and fulfillment status of your order by clicking HERE.
Can’t find it in your account?
If you used an express payment platform (PayPal, Shop Pay, Affirm, Amazon Pay, etc.) to complete your purchase, your order will be linked to the email associated with that platform. If you need assistance in locating your order, we’re here to help you like a trusted friend!
My order has not been shipped yet.
Rest assured, the Tjolo Team is working diligently to ship your order as quickly as possible. Please allow up to 2 business days for order processing. During peak seasons, shipping times may be slightly longer, and we will provide notifications during the checkout process.
My order is currently in transit.
We assure you that your patience will be rewarded! Occasionally, the shipping carrier may require additional time to deliver your order. Please allow the entire shipping window associated with your chosen shipping method. For specific shipping and delivery timeframes, please refer to our shipping information page: HERE.
My order has not arrived.
If your order does not arrive on time, we kindly request that you allow an additional 2 business days (from the date of expected delivery) as some packages may experience delays with the carrier during transit. If your order still does not arrive, please don’t hesitate to reach out to us. We’re here to support you and ensure that you’re taken care of!
Order numbers are associated with the email address used during the checkout process. If you used an express payment platform (PayPal, Shop Pay, Affirm, Amazon Pay, etc.) to complete your order, the order confirmation may have been sent to the email linked to that platform.
Even though orders tied to different email addresses are stored separately, we are prepared to provide you with any necessary order details. Simply send us an email to inform us of your request!
Having trouble locating your order number? Click HERE for further information.
Our top priority is to swiftly prepare and ship your Tjolo products. We kindly request your patience as we require up to 2 business days for processing.
Please note that orders with embroidery or those placed during peak seasons may experience slightly longer processing times. Rest assured, if there are any anticipated delays, we will notify you during the checkout process.
Get ready to be excited if your order is currently in transit!
In case your tracking details haven’t been updated, we recommend allowing the carrier 48 business hours to provide any new updates. Sometimes, packages enter a pending tracking status during their journey between the Tjolo warehouse and shipping centers. To stay informed about the estimated arrival time of your order, please refer to our shipping timeframes by clicking HERE.
We can’t wait for you to start enjoying your Tjolo! If, by the end of the expected delivery timeframe, your order hasn’t arrived, please don’t hesitate to contact us.
If your order doesn’t arrive within the expected timeframe, we kindly request that you allow an additional 2 business days from the date of delivery. Occasionally, packages may experience delays with the carrier while in transit to your location. Rest assured, we’re here to support you, and we would appreciate hearing from you if your order hasn’t arrived as expected. Your satisfaction is our priority!
Currently, we are unable to accommodate changes in size, color, length, or style after an order has been placed. However, if you wish to cancel your order before it is shipped, please reach out to us, and we will assist you with that.
If you need to modify the shipping address, we will make every effort to update it before the order is dispatched. Simply send an email to (hello@weartjolo.com) with your order number and the new shipping address, and we’ll do our best to accommodate your request.
